NTSA eCitizen Vehicle Transfer Process: Complete 2025 Guide For Kenyans

The government of Kenya has managed to lodge many of its services to citizens online. Among the many services that can be done online is the transfer of motor vehicle, payment of the transfer fees and the booking of collection of logbooks in the name of the new owner. The bioscript has outlined a simple step by step guide of how to transfer ownership of logbooks and vehicles through e citizen. 

What we shall need?

1. Scanned colored copy of the logbook in pdf format.
2. Buyer`s Identification Number
3. Buyer`s KRA pin
4. Seller`s ID

Once we have this documents ready, we now do the process as follows:

1. Login to ecitizen account of the owner.
2. Select NTSA on the dashboard and login using ecitizen.
3. Select the motor vehicle you wish to transfer from the list below the personal details of the seller.
4. Navigate and click on the motor vehicle services.
5. The services available to be done on the selected motor vehicle shall appear clickable.
6. Upload the correct scanned clear copy of the logbook and click on next.
7. Enter the details of the new owner and search.
8. If the ownership will be financed by an institution, add the financier`s KRA pin under add financier section.
9. Make sure to confirm the names as they appear on the breakdown after you search them.
10. Proceed to make payment and submit.
11. Take note that after submission, process is not editable.

NB: If the transfer button is not clickable, it means the  vehicle is not ready for transfer. This may be caused by an incomplete process that may have been carried out on the vehicle before, for instance the collection of applied reflective number plates or collection of logbook from the NTSA system. Some vehicles may be jointly owned by two individuals. Some cases may involve financiers of motor vehicles, banks and microfinance institutions. Where such is the case, it may mean that the current owner has no right to transfer the vehicle. In this instance, we log in to the rightful owner of the vehicle for transfer to be effective. In some cases, you will have to contact NTSA for the online logbook collection to be effected before you do a transfer.

How to Accept Ownership of Motor Vehicle Transfer

After a successful transfer of the logbook from the account of the buyer to seller, the buyer now becomes the new owner and a notification  prompt is sent to their NTSA account under the notifications. To accept the transferred vehicle, proceed as follows:

1. Log in to the account of the buyer on ecitizen.go.ke 
2. Navigate to NTSA section.
3. The accept/decline notification options will appear above the personal details of the buyer.
4. Click on the accept section and a section for booking the collection of the logbook will appear.
5. Now select the collection center and submit.
6. Wait for a period of about two weeks for the new logbook to be processed.
7. You will get a message after the process is complete for the collection of the logbook